Refund Policy
At Konexx Global - Institute of Financial Studies, we strive to provide high-quality educational programs and services. By purchasing any course, membership, or service from us, you agree to the terms outlined in this Refund Policy.
1. Course & Program Fees
Unless otherwise stated in writing, all payments made towards course enrollments, training programs, workshops, certifications, and educational services are non-refundable.
2. Digital Products
Due to the nature of digital content and immediate access upon purchase, refunds are not available for downloadable materials, recorded sessions, e-books, templates, or other digital products once access has been granted.
3. Subscription Services
If any subscription-based services are offered, you may cancel future renewals at any time. However, payments already processed for the current billing cycle are generally non-refundable unless required by applicable law.
4. Duplicate or Incorrect Payments
If you are charged more than once for the same transaction or an incorrect amount due to a technical error, please contact us with proof of payment. After verification, eligible excess payments will be refunded through the original payment method.
5. Cancellation by Us
If Konexx Global - Institute of Financial Studies cancels a course or program before it begins and no suitable alternative is offered, participants may be eligible for a full or partial refund at our discretion.
6. Exceptional Circumstances
Refund requests arising from exceptional situations may be reviewed on a case-by-case basis. Approval of such requests is solely at our discretion and does not create an obligation to provide refunds in similar cases.
7. Processing Time
Where a refund is approved, it will generally be processed within 7–14 business days through the original payment method, subject to banking and payment gateway timelines.
8. Contact Us
If you have any questions regarding this Refund Policy or would like to request a review of your payment, please contact Konexx Global - Institute of Financial Studies through the contact information provided on our website.